21 Things to Ask Every Moving Company for a Smooth Relocation
22 July 2024
Hiring a moving company can be a daunting task. Many worry about the safety of their belongings, hidden fees, and the trustworthiness of the movers. One essential question to ask is if the movers are licensed and insured. This ensures legal and financial protection if something goes wrong.
Another critical question involves pricing. It’s important to understand if the company charges by the hour or a flat rate and whether this includes packing services and supplies. Knowing this can prevent unexpected costs and help you budget accurately for the move.
Lastly, always inquire about additional services the company offers, like storage or vehicle shipping. Knowing these options in advance allows for comprehensive planning and reduces the stress of last-minute changes. Asking the right questions helps secure reliable and efficient moving services while safeguarding your belongings.
Licensing and Insurance
Ensuring a moving company is properly licensed and insured is crucial for a safe and reliable move. This covers licensing verification, understanding insurance options, and checking for additional certifications.Verify Company License
Always confirm the company holds a valid license. In the United States, interstate movers need a United States Department of Transportation (USDOT) number. Some states also require local movers to have a USDOT number or a state license. This guarantees they meet legal and safety standards. You can check the USDOT number on the Federal Motor Carrier Safety Administration website. Asking for the license number upfront helps avoid scammers. Legitimate companies should willingly provide this information. If they hesitate or deflect, look for another mover. Ensure the license is current and in good standing. Licenses are key indicators of a company’s legitimacy and compliance with regulations.Understand Insurance Options
Different types of insurance cover various aspects of the move. Basic liability coverage, often included in the moving cost, covers only a fraction of the item’s value. Full value protection covers the entire replacement cost. It’s vital to know what each policy covers and choose based on the value of your belongings. General liability insurance helps cover bodily injury and property damage during the move. Ask for a detailed explanation of the insurance policies. Knowing how the company handles claims and what documentation is needed speeds up the process if something goes wrong. Clear insurance terms protect against financial losses and ensure peace of mind.Check for Additional Certifications
Additional certifications indicate a company’s professionalism and commitment to quality. Look for affiliations with industry groups like the American Moving & Storage Association (AMSA). Certifications from these organizations often mean they adhere to higher standards of service. Checking if the mover is certified as a ProMover, for instance, can assure you of their credibility. It’s also useful to look for specialized certifications if you have unique moving needs, like moving pianos or fine art. These certifications reflect specialized training and experience. These steps ensure the moving company is capable and reliable, reducing the risk of issues during your move.Services and Charges
Knowing what services are offered and how much they cost is key when choosing a moving company. This includes understanding the range of services, pricing structures, and payment terms.Inquire About Moving Services Provided
Different moving companies offer various services. It’s important to ask if they provide services like packing, unpacking, and storage. Some companies might also offer specialty services for delicate items like pianos or artwork. Basic services usually include:- Loading and unloading
- Transportation
- Basic insurance coverage
- Packing and unpacking
- Disassembly and reassembly of furniture
- Temporary or long-term storage options
Understand Pricing Structures
Pricing can vary widely among moving companies. Get detailed quotes to understand what you are paying for. Some companies charge by the hour, while others provide a flat rate based on distance and volume. To compare costs:- Request itemized quotes
- Ask if the quote includes packing materials
- Inquire about additional fees such as fuel surcharges or long carry charges
Ask About Payment Terms
Before finalizing your decision, get clarity on the payment terms. Reputable movers typically do not ask for large deposits or full payments upfront. Small down payments are common, usually ranging from 1% to 10% of the total cost. Payment methods accepted:- Credit cards
- Checks
- Cash
Experience and Reputation
When choosing a moving company, it’s important to consider their experience in the industry and their reputation among past clients. This can help ensure a smooth and reliable moving process.Assess Years of Operation
One key aspect to look at is how long the moving company has been in business. Companies that have operated for many years usually have more experience handling various types of moves. This includes local, long-distance, and international relocations. Experienced movers are more likely to handle unexpected challenges efficiently. They also have established procedures for packing, loading, and transportation. Longevity in the market often reflects a company’s stability and reliability.Read Customer Reviews and Testimonials
Customer feedback is invaluable when evaluating a moving company’s reputation. Reviews and testimonials offer insights into others’ experiences with the company. Look for feedback on punctuality, professionalism, and care with belongings. Positive reviews from multiple sources can indicate consistent service quality. Conversely, frequent complaints can be a red flag. Websites like Yelp, Google Reviews, and the Better Business Bureau are good places to start. Reading reviews can help identify any recurring issues and strengths the company may have.Evaluate Professional Affiliations
Professional affiliations often signal a company’s commitment to ethical and quality standards. Look for memberships in organizations like the American Moving and Storage Association (AMSA) or the International Association of Movers (IAM). These affiliations suggest that the company follows industry best practices and adheres to a code of ethics. Additionally, certification from organizations like ProMover can provide extra assurance of a company’s professionalism. These endorsements demonstrate a commitment to maintaining high standards and staying updated with industry regulations and practices.Logistics and Scheduling
When planning a move, understanding the logistics and scheduling is crucial. It’s important to discuss timing, check the flexibility of schedules, determine availability, and understand how delays will be handled.Discuss Timing and Schedule Flexibility
Moving companies should offer clear information about their timing and flexibility. Ask how they handle last-minute changes or requests. Some companies might provide a window for arrival times instead of a specific hour. This flexibility can be helpful if things don’t go as planned. Inquire if they offer weekend or late-hour moves. Find out if they charge extra for these times. Make sure the company’s availability aligns with your schedule. Ask about peak and off-peak times. Busy seasons might affect prices and availability. It’s essential to get these details early.Determine Availability and Notice Period
Find out the company’s availability and the required notice period for booking. This information is key if you need to change or cancel your move. Ask how far in advance you need to book, especially during busy periods. Ensure they can commit to your moving date once it’s booked. Ask if there’s flexibility if you need to adjust your date. This is also the time to ask about their cancellation policies. Find out if cancellations or date changes have fees and what the process entails.Clarify the Process for Handling Delays
Understand what the moving company does if delays happen. Ask how they manage unforeseen issueslike traffic or bad weather. It’s important to know if they have a plan for such events. Find out if there are extra fees for delays or rescheduling. It’s helpful to know their policy on handling the situation if delays cause significant time shifts. Ask if they have backup plans or additional resources to minimize the impact of delays. This could include having extra crew or alternate routes to stay on schedule.Frequently Asked Questions
When planning a move, it is important to ask key questions about the moving company’s credentials, policies, and procedures to ensure a smooth and safe relocation.What are the licensing and insurance credentials of your moving company?
It is crucial to verify that the moving company is licensed and insured. This ensures they are legally allowed to operate and can provide compensation if your belongings get damaged. Ask for their Department of Transportation (DOT) number or any local licensing information.Can you provide a binding quote for the moving services?
A binding quote guarantees the price won’t change unexpectedly. Ask if they can provide a flat rate after assessing your belongings. This will help you budget more accurately and avoid surprise costs.What is your policy on damaged or lost items during the move?
Understanding the company’s policy on damages or losses is vital. Ask how they handle claims and what compensation you can expect. This can give you peace of mind knowing there is a process in place if something goes wrong.Are there any items that your company will not move?
Every moving company has a list of items they won’t move, such as hazardous materials or perishable goods. Knowing this ahead of time helps you plan how to deal with items they won’t transport.How do you handle special or fragile items?
If you have delicate belongings, ask about their procedure for handling fragile items. This includes packing methods, special equipment, and any additional fees for these services. Ensuring they have experience with such items can prevent potential damage.What steps should I take to prepare my home for moving day?
Proper preparation can lead to a smoother moving process. Ask the company for specific steps you should take before their arrival, such as dismantling furniture or securing pets. This helps make the move more efficient and reduces the risk of delays.Back To Blog